Role - Desktop Support Location: Riverwoods IL Client - Wipro Duration - Fulltime Position Summary and Overview The IT Support Technician plays a crucial role in the global IT organisation by ensuring a high performance of the service and customer satisfaction in the function that is the face of IT. The IT Support Technician is part of the global IT Support and End User Services organisation and manages supports end users and their workplace equipment in their respective region. The IT Support Technician reports to the Regional Team Lead IT End User Support & Services.
Major Responsibilities Responding to tickets including initial triage Ticket resolution based on Knowledge Base articles and Standard Work Escalation of tickets as required as per Standard Work Liaising with existing vendors Installation, configuration and support to all hardware including laptops, desktops, printers, phones, macboook etc. Installation, configuration and support to all software including Windows, Microsoft Office and other company applications Support of company mobile devices Management of Users and Groups in Active Directory Tasks related to onboarding/offboarding of users Basic troubleshooting of VOIP related issues Basic support of telephony Basic network troubleshooting Contribution to activities supporting network security and compliance Creation and review of knowledge base articles End user training where relevant Maintain an excellent level of customer service
Essential: Working experience with IT hardware such as desktops, laptops, printers etc.
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